Questions & Answers

Why Release the Hound? 

With Release the Hound, you get the best of both worlds—your dog enjoys the comfort and security of being crate-trained, and you get those precious morning snuggles without leaving your bed. Wake up to a wagging tail instead of an alarm clock, or enjoy a few extra minutes of rest while our automatic crate opener lets your pup greet you or start their morning with ease. It’s all about more convenience, joy, and bonding time for you and your furry friend!

Will this work on my pet's crate? 

Release the Hound is compatible with most traditional metal crates. The crate must have a front section with enough space to mount the unit. It is not suitable for plastic travel crates, as they lack a mounting area near the door.

How do I install my crate opener? 

Use the provided zip ties to create tension between the unit and the back plate, ensuring the crate is securely positioned between them. Step by step instructions are included! 

Do I need a smart Plug? 

Yes, the smart plug is essential for controlling the device. Without it, the device cannot function. You can purchase the option that includes a smart plug, or use your own if you already have one!

My pet is strong. Will they be able to break the crate opener? 

Our crate opener has gone through multiple design iterations to ensure durability and reliable performance. However, it’s best suited for crate-trained pets who understand the routine. This is not recommended for pets who routinely attempt to force their way out of the crate. 

Where is Release the Hound manufactured? 

Every Release the Hound unit is designed and built in North Carolina. 

How long is the cord? 

The power cord is 6 feet (2 meters) long. 

What is the return policy? 

We offer a 30-day money-back guarantee for your peace of mind!